Your feedback shapes our future!
3rd April 2024
Your feedback feeds us!
With over 55 years of experience across 3 generations of our family at Polmanter, we know a lot about holidays, but we’re always glad to hear from our guests.
We love to hear what you think…
From chats across your pitch, in reception or at the Stable Bar, to emails, or online reviews, we love hearing from you!
Hearing what guests love and want more of; and what could be even better, has helped to shape our business for over 50 years, from farming fields to the established holiday park we enjoy today.
Talk to us…
It helps us to hear your thoughts early – especially if it’s something we can address and improve on right away. When you’re staying on site, our reception team are on hand throughout the day, in person, by phone (01736 795640) and email on [email protected]. During the evening and overnight our wardens take over.
Ideas and suggestions on more long-term improvements can be shared with staff while you’re on site, or emailed to [email protected]
Previous requests we’ve acted on have included;
- more play equipment for children of various ages – including indoors
- longer opening times and season for the site shop
- more individual / family shower rooms
- improvements to the WiFi
- an outside shower for sandy wetsuits and muddy pups
- a later departure time of 11am on your final day
- increased temperature for the swimming pool,
- a bus shelter
- more / larger self catering properties – with hot tubs!
- additional fencing and gate on the dog exercise field,
- a Beach Exchange to enable reusing and recycling of wetsuits, boards and beach buckets,
- new play equipment in our juniors park
- specific pre-arrival information for guests visiting with dogs or an electric vehicle and many more!
We’ve not stopped this winter either! Our biggest winter project was replacement of the Stable Bar conservatory, with an oak-framed restaurant space, which remains open to guests with dogs, and provides better temperature control, less dazzling on a sunny day or noisy on a wet one, and includes bigger and better projection and audio for entertainment, but we’ve also added extra overflow parking behind reception and added new gates to the dog exercise field.
Online reviews
It’s also really helpful when our guests share their top tips and recommendations on TripAdvisor, Google or Facebook. Visitors who are new to Polmanter and St Ives are always pleased to see feedback and photos from those in-the-know! If you could please take a minute to review Polmanter after your stay, we’d really appreciate it. Taking the time to share your feedback really does mean the world to us!