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Terms & conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Polmanter’s relationship with you in relation to this website.

For T&Cs for our self-catered apartments, please click here or scroll down.

Polmanter Touring Park – Touring Holidays

Polmanter is a family park, catering for touring caravans, trailer tents, tents, motor caravans and self catered guests. Our guests’ enjoyment and safety always comes first and for this reason we ask you to read our terms  and conditions before making a booking.

To maintain the happy atmosphere of the park, we reserve the right to ask anyone contravening these terms and conditions or behaving in a manner likely to cause distress or nuisance to leave immediately. If this happens, the holiday will cease and we will not be liable for any extra costs incurred.

Our facilities may be reduced or curtailed according to the season.
The swimming pool and The Stable Bar and Restaurant will be open from Spring bank holiday to mid-September.
Please contact our reception team for additional low season availability or detailed opening dates/times. 

Advance bookings

from Friday 20th July to Sunday 26th August 2018 can only be made to arrive/depart on a Friday, Saturday or Sunday, for a minimum of seven nights. Advance bookings made at other times should be for a minimum of three nights.

 

Booking conditions

We cater for families and couples, and so cannot accept bookings from all-male or all-female parties of three or more. We may turn down any booking we don’t feel is appropriate for our environment. 

To book:

  • Use our easy online booking service at polmanter.com
  • Call us on 01736 795640 to pay by credit/debit card (not American Express).
  • Call, or email reception@polmanter.co.uk to arrange to send a cheque.

The person making the booking is responsible for it and warrants that they are over 18 years of age and that the party will contain seven people or fewer.

 

This contract

is with Polmanter Ltd, Halsetown,  St Ives, Cornwall TR26 3LX. A contract exists as soon as we have issued our confirmation form and we recommend that you check this carefully to make sure that it reflects your wishes. If you notice any discrepancies, please let  us know within seven days (or 24 hours  if your holiday is due to start within 14 days).

The terms outlined in this contract  do not affect your statutory rights.

 

The price of the holiday

Once your booking is made and you have paid a deposit of £45 per week  or part week, the price of your holiday will not change unless the rate of  VAT changes.

We ask that the balance of your holiday be paid at least 42 days (six weeks) before the start date. This applies to all holidays and no reminders are sent out. If your balance isn’t received in time, your holiday could be cancelled and your deposit lost. We are unable to transfer holidays to another  person or year.

 

If you cancel your holiday

You can cancel your holiday at any  time and this cancellation will be effective on the date it is received  by us in writing or via email. Our standard cancellation charges are:

  • More than 43 days: value of deposit only.
  • 42 days and under: 100% of total holiday cost.

We recommend taking out your  own cancellation insurance, as we are unable to give refunds.

 

If we cancel your holiday

If we are unable to provide the booked holiday and have to make a cancellation before it is due to start, you will be entitled to a full refund of the money you have paid.

 

Pitches

Please tell us the size of your unit, including any tents, when making your booking so that we can allocate you a pitch large enough for your needs (maximum tent size 8x8m including guy ropes). If your requirements later change, we can’t guarantee to provide an appropriately sized pitch. We are unable to accept bookings for American-style motor homes.

If you’d like a particular pitch without electricity, water or drainage, please give us a call and we can arrange that for you.

Your pitch will be ready on arrival day by 12.30pm. When you get here, please use the arrivals area provided at the entrance to the park. This space is available from midnight on the first day of your holiday, should you arrive early. To avoid disruption to other guests, the latest time you can move onto your pitch is 10pm on your arrival day. If for any reason you do not arrive on the date booked, and if you haven’t contacted us with a reason for the delay, the pitch may be re-let from 6pm on the next day.

We will try our hardest to allocate the pitch of your choice, but acceptance of a booking is not conditional on the allocation of a particular pitch.

Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt about whether you are on the correct pitch, please check with a member of staff as anyone on the wrong pitch may be asked to move.

While we’ll do our best to help, if you would like to extend your stay beyond the booked dates we are unable to guarantee that the same pitch will  be available.

On your departure day, you will need to have completely vacated your pitch by 11am, so that we can have the pitch ready for the next guest by 12.30pm. If your pitch is not booked, we may be able to offer a late departure for a small fee, please contact reception for details.

Holiday behaviour standards

By making a booking with us you will enter into a contract in which you agree, on behalf of yourself and the other people in your party (including children), to respect our standards  of behaviour:

  • To act in a courteous and considerate manner towards our staff and guests.
  • To supervise children so that they are not a nuisance or danger to themselves or others.
  • To ensure all ball games are played in the sports area provided and not in the rest of the park.

You also agree that you will not:

  • Commit any criminal offence at the park or undertake any criminal activity.
  • Commit any acts of vandalism or nuisance.
  • Create any undue noise or disturbance and keep noise to a minimum, especially after 11pm.
  • Carry on any trade or business while at the park.

 

Health and safety

For your wellbeing and safety,  we ask that you respect the  following guidance:

  • The speed limit within the park is 5mph.
  • The provisions of the Highway Code apply to roads on the park.
  • Commercial vehicles cannot be brought into the park unless pre-arranged.
  • No mechanical or repair work is to be undertaken within the park.
  • No recreational vehicles can be used in the park, including motorised scooters.
  • Bicycles should be ridden with care and helmets
    should be worn.
  • Skateboards, scooters, hoverboards and rollerblades should not be used.
  • The sports field should be used for all ball games, kite flying, etc.
  • Children should be supervised by an adult and follow the displayed rules at all times while using the indoor soft play area.
  • Guidance for use of the swimming pool is displayed at the pool entrance. Children under 15 years of age should be supervised by an adult (18 years or older) and anyone misusing the pool will be excluded from
    the area for the remainder of their stay. Only swimming aids, such as armbands, are allowed; inflatables, surfboards or balls will not be accommodated. Diving
    in the pool is not allowed.
  • Please make yourself aware of the nearest fire point.

 

Underage drinking

We hope that you enjoy your stay, but as Polmanter is a family park we cannot tolerate any underage drinking. All teenagers must be under the control of, or be with, their parents/guardians and must not be allowed to roam the park after 11pm.

 

Dogs

We welcome up to two dogs per pitch. If you bring your dog with you, we ask that you:

  • Keep the dog on a short lead (two metres) within the park at all times.
  • Make use of the designated field to exercise your dog off a lead.
  • Clean up after your dog.
  • Do not leave your dog unattended at any time.

We may ask owners to remove dogs from the park if they become a nuisance or danger to other guests.

 

Day visitors

If you plan to have visitors during your stay, please ask them to report to reception on arrival with their car registration number. Four hours’ free parking is provided for visitors (up to 10pm) in the designated area. For visits longer than four hours, there is a parking charge of £4.50. Cars are parked at the owner’s risk. For insurance reasons, use of the park facilities is  for guests only.

 

General
  • Raised barbecues are welcome and blocks are available for use with disposable barbecues (please enquire at reception). However, we do not permit open fires and chimineas.
  • We ask that you do not use generators.
  • We are unable to accept gazebos, event shelters or
    day tents on site.
  • No refunds will be given if you leave the park before
    the end of your booked holiday, unless this is due to a breach of some obligation on our part, which would justify cancelling the holiday.
  • The prices listed include VAT.
  • The information supplied on your booking form will be stored on our computer for administrative purposes. We will never share this information with a third party (Data Protection Act 1984).
  • Some of our facilities may be reduced or curtailed according to the season. The swimming pool, bar, restaurant and shop will be open from the spring bank holiday to mid-September.

 

Complaints

We hope you will have a fantastic stay but if you have a complaint about anything during your holiday please  let a staff member know immediately. If you’d like to follow it up after leaving, we ask that you get in touch within  28 days of departure.

 

Access statement and policy

We aim to provide the very best service to all of our guests and have a specially prepared access statement available, which describes the facilities we have to offer. We can also provide a copy of our terms and conditions or booking form in large print. If you would like a copy, or wish to discuss any other special needs, just make a member of our booking team aware.

 

—————————————————————————
Polmanter Touring Park – Self Catering Holidays

Polmanter is a family park, catering for touring caravans, trailer tents, tents, motor caravans and self catered guests. Our guests’ enjoyment and safety always comes first and for this reason we ask you to read our terms  and conditions before making a booking.

To maintain the happy atmosphere of the park, we reserve the right to ask anyone contravening these terms and conditions or behaving in a manner likely to cause distress or nuisance to leave immediately. If this happens, the holiday will cease and we will not be liable for any extra costs incurred.

Polmanter Touring Park’s facilities are available to apartment guests on a seasonal basis. They are reduced or curtailed according to the season, and all park facilities are closed from November until April.
The swimming pool and The Stable Bar and Restaurant will be open from Spring bank holiday to mid-September.
Please contact our reception team for additional low season opening information and more detailed opening dates/times. 

Advance bookings

can only be made to arrive/depart on a Sunday, for a minimum of seven nights. Short breaks may be available in low season.

Your apartment will be ready by 3pm on your arrival day, and must be vacated by 10am on your departure day.

Booking conditions

We cater for families and couples. We may turn down any booking we don’t feel is appropriate for our environment.

To book:

  • Use our easy online booking service at polmanter.com
  • Call us on 01736 795640 to pay by credit/debit card (not American Express).
  • Call, or email reception@polmanter.co.uk to arrange to send a cheque.

The person making the booking is responsible for it and warrants that they are over 18 years of age and that the party will contain a maximum of 4 people (+/- infant in a cot).

 

This contract

is with Polmanter Limited, Polmanter Touring Park, Halsetown,  St Ives, Cornwall TR26 3LX. A contract exists as soon as we have issued our confirmation form and we recommend that you check this carefully to make sure that it reflects your wishes. If you notice any discrepancies, please let us know within seven days (or 24 hours  if your holiday is due to start within 14 days).

The terms outlined in this contract  do not affect your statutory rights.

 

The price of the holiday

Once your booking is made and you have paid a deposit of 30% of the holiday cost, the price of your holiday will not change unless the rate of  VAT changes.

We ask that the balance of your holiday be paid at least 42 days (six weeks) before the start date. This applies to all holidays and no reminders are sent out. If your balance isn’t received in time, your holiday could be cancelled and your deposit lost. We are unable to transfer holidays to another person or year.

 

If you change or cancel your holiday

You can cancel your holiday at any  time and this cancellation will be effective on the date it is received  by us in writing or via email.

Our standard cancellation charges are:

  • More than 43 days: value of deposit only.
  • 28-41 days: 60% of the holiday cost
  • 14-27 days: 75% of the holiday cost
  • 0-13 days: 100% of total holiday cost.

If we are able to re-let the dates which you had booked, then we may be able to make a greater refund, less any expenses incurred and a £50 administration fee.

If you depart voluntarily from the property before the end of the date of the rental period, no refund shall be given in respect of the remainder of your holiday.

We strongly recommend taking out your own cancellation insurance.

 

If we cancel your holiday

If we are unable to provide the booked holiday and have to make a cancellation before it is due to start, you will be entitled to a full refund of the money you have paid.

 

Rooms

We will contact you before arrival to get information about  your party, including whether you require a ‘superking’ or twin beds in the second bedroom, whether you are bringing an infant, and whether you are bringing a dog.

We can provide a wooden (folding) cot, mattress and highchair that meet European safety standards, for guests under 2yrs of age. Please bring your own cot bedding/linen.

We aim to offer high-quality WiFi internet in our apartments, but it is provided for pleasure and not business purposes. Unforeseen circumstances may interrupt this service, and no compensation will be given in this event. We cannot accept bookings if they are reliant on the provision of uninterrupted and unlimited provision of WiFi.

Linen and towels are changed between holidays. A mid-stay linen change will be provided for holidays lasting two weeks or more, unless otherwise instructed. 

Your apartment will be ready on arrival day by 3pm. When you get here, please use the arrivals area provided at the entrance to the park. This area is available from midnight on the first day of your holiday, should you arrive early.  

We will try our hardest to allocate the apartment of your choice, but reserve the right to offer an alternative apartment should your chosen property be unavailable. In this event, any difference between the listed cost of the booked apartment and alternative would be refunded, but no further compensation would be offered.

Smoking:

You or your party must not smoke in any part of the apartment.  If it is evident that smoking has occurred during your stay you may be required to vacate the property and forfeit the remainder of your holiday.  If there is evidence of smoking at the holiday property after departure, a charge may be made to rectify the issue caused by the effects of this, up to and including liability for the cost of cancelling all or part of any subsequent bookings if the property has been rendered uninhabitable.

Dogs

We welcome up to two dogs per apartment. If you bring your dog with you, we ask that you:

  • Do not permit your pet in the bedrooms or on the furniture
  • Do not leave your pet in the property unsupervised as this can result in considerable damage to the property and distress to the pet.
  • Keep them on a short lead (two metres) within the park at all times.
  • Make use of the designated field to exercise your dog off a lead.
  • Clean up after your dog.

A weekly charge of £35 will be made for each dog.

We may ask owners to remove dogs from the park if they become a nuisance or danger to other guests.

 

Damage deposit:

An inventory is provided in your welcome pack, please report any discrepancies to reception within 24 hours of arrival, otherwise the inventory will be deemed to be correct.

1 week before your arrival, we will require payment of a £250 security deposit.

We will issue you one set of keys to the property.  All keys must be returned on departure.  If you lose a set of keys, we will deduct the cost of the replacement from your security deposit.

The property will be checked following your departure. We will report to you in writing within 7 days of departure, with details of the damages/loss incurred and/or additional cleaning costs beyond reasonable wear and tear, with an indication of any possible deductions along with photographic evidence (where applicable). We do not routinely charge for minor breakages of crockery etc. however we do request that you report any breakages, spillages etc. as soon as possible so that we can arrange any necessary cleaning or replacements.

You will have 5 working days to respond with any queries. Once investigations are complete, we will confirm final deductions and refund any monies owed to you within 48 hours.

We reserve the right to seek to recover further reasonable costs if the deposit total is insufficient to repair or replace any damage caused to the property or its contents during your stay.

Holiday behaviour standards

By making a booking with us you will enter into a contract in which you agree, on behalf of yourself and the other people in your party (including children), to respect our standards of behaviour:

  • To act in a courteous and considerate manner towards our staff and guests.
  • To supervise children so that they are not a nuisance or danger to themselves or others.
  • To ensure all ball games are played in the sports area provided and not in the rest of the park.
  • To ensure dogs are not allowed in bedrooms or on the lounge furniture.

You also agree that you will not:

  • Commit any criminal offence at the park or undertake any criminal activity.
  • Commit any acts of vandalism or nuisance.
  • Create any undue noise or disturbance and keep noise to a minimum, especially after 11pm.
  • Carry on any trade or business while at the park.
Access

In the event of emergency, we may need to gain access to the property with or without your presence. In the rare circumstance that we otherwise need access to repair or maintain the property, we will provide notice and aim to arrange this at a mutually convenient time.

Health and safety

For your wellbeing and safety,  we ask that you respect the  following guidance:

  • Please read and adhere to the information provided in the property, particularly that relating to Fire Safety. Appliance instruction manuals are provided, please contact us if you have any concerns or queries.
  • The speed limit within the park is 5mph.
  • The provisions of the Highway Code apply to roads on the park.
  • Commercial vehicles cannot be brought into the park unless pre-arranged.
  • No mechanical or repair work is to be undertaken within the park.
  • No recreational vehicles can be used in the park, including motorised scooters.
  • Bicycles should be ridden with care and helmets
    should be worn.
  • Skateboards, scooters, hoverboards and rollerblades should not be used.
  • The sports field should be used for all ball games, kite flying, etc.
  • Children should be supervised by an adult and follow the displayed rules at all times while using the indoor soft play area.
  • Guidance for use of the outdoor swimming pool is displayed at the pool entrance. Children under 15 years of age should be supervised by an adult (18 years or older) and anyone misusing the pool will be excluded from the area for the remainder of their stay. Only swimming aids, such as armbands, are allowed; inflatables, surfboards or balls will not be accommodated. Diving in the pool is not allowed.
  • Please note, the swimming pool is only available from mid-may till early September.

 

Underage drinking

We hope that you enjoy your stay, but as Polmanter is a family park we cannot tolerate any underage drinking. All teenagers must be under the control of, or be with, their parents/guardians and must not be allowed to roam the park after 11pm.

Day visitors

If you plan to have visitors during your stay, please ask them to report to reception on arrival with their car registration number. Four hours’ free parking is provided for visitors (up to 10pm) in the designated area. For visits longer than four hours, there is a parking charge of £4.50. Cars are parked at the owner’s risk. For insurance reasons, use of the park facilities is  for guests only.

 

General
  • No refunds will be given if you leave the park before the end of your booked holiday, unless this is due to a breach of some obligation on our part, which would justify cancelling the holiday.
  • You have the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).
  • The prices listed include VAT.
  • We follow the GDPR principles when we collect and process your personal data. We will never sell your information to a third party.
  • Some of our facilities may be reduced or curtailed according to the season. The swimming pool, bar, restaurant and shop will be open from Spring bank holiday to mid-September.

 

Complaints

We hope you will have a fantastic stay but if you have a complaint about anything during your holiday please  let a staff member know immediately so that we can try to rectify any issues.
If you’d like to follow it up after leaving, we ask that you get in touch within  28 days of departure.

 

Access statement and policy

We aim to provide the very best service to all of our guests and have a specially prepared access statement available, which describes the facilities we have to offer. We can also provide a copy of our terms and conditions and a booking form in large print. If you would like a copy, or wish to discuss any other special needs, just make a member of our booking team aware.

Liability

We cannot accept liability for failure to perform any of our obligations if this results from circumstances beyond our reasonable control (such as a breakdown of domestic appliances, internet access, plumbing or wiring, exceptional weather conditions, and changes to services provided by a third party).
We will not accept liability for any death or personal injury unless this results from our negligence. Our total liability in respect of any losses arising in relation to the letting of the property shall not exceed the amount paid by you for the property.