Frequently asked questions
We’re always happy to answer your individual questions – and to be honest, we love a chat with our guests! However, if you need a quick answer, here are our replies to the questions we get asked most frequently.
Booking your holiday
Can you tell me how the Coronavirus epidemic may impact my holiday at Polmanter?
We’ve created a set of frequently asked questions specifically about Coronavirus and the 2021 season at Polmanter that we hope you will find useful – www.polmanter.com/coronavirus-faqs
In terms of protection in the event that your plans are disrupted by Coronavirus, we recommend taking travel insurance with cover including Coronavirus illness or self-isolation, or purchasing our Holiday Protection Plan that you can add to your booking up to the time of paying your balance.
Can I choose a specific pitch?
Yes, you can. Have a look at our website and contact us to reserve it – although of course, it depends on that pitch’s availability. We’ll always try to make sure you get your perfect pitch, or one very like it – please help us out by booking well in advance. If you’ve stayed with us before and want the same pitch, don’t worry if you can’t remember which exact one it was. Simply contact us and we can help, as we have booking records going back several years. If you have a particular request, such as a specific pitch, but without electricity, water or drainage; or you’d like different types of pitches close to each other (you may prefer unserviced grass, while your companions want a hardstanding pitch, for example), again please get in touch, and we’ll try to find you pitches as close to each other as possible.
How big are the pitches?
The pitches vary in size throughout the site, so please double check with reception that the pitch you have chosen will be big enough for your unit.
We can accept tents up to a maximum of 8m x 8m, including guy ropes. Most caravan/motorhome pitches are suitable for up to 8m, although we do have a few slightly bigger pitches – please contact reception for further details.
Please note: We are unable to accept bookings for large American-style motor homes (RV’s).
Can I bring my dog?
Yes, your dog is welcome! There’s an additional charge, and we can only accept up to two dogs per pitch.
If you do bring your dog(s), please:
- Clean up after them
- Keep them on a short (2m) lead on the campsite – there’s a lovely big field especially for them to exercise in, and great local walks..
- Do not leave your dog unattended at any time.
- Be mindful of noise disturbance from other guests due to barking, and take every effort to minimise this.
Do you have any static caravans or self catering accommodation?
What are your opening times?
The touring site is open from April till the end of October, however our self-catering accommodation is available to book throughout the year.
Some of the site’s facilities, such as the outdoor swimming pool and bar and restaurant close over the quieter months, or operate with reduced hours. Please contact reception for more details.
What time can I arrive at the site?
You are welcome to check in at Reception from 9am on the day of arrival, and we aim to get all pitches prepared for you to pitch up by 12.30pm at the latest.
To help us with this, we ask that you vacate your pitch by 11am on the day of your departure.
If you decide to travel overnight to beat the traffic, and arrive in the early hours of the morning, there’s a special late night area (the first field to the left as you arrive), simply pull in there.
THIS AREA IS ONLY AVAILABLE AFTER 2AM ON THE DAY OF YOUR ARRIVAL – PLEASE NOTE, IT IS NOT AVAILABLE BEFORE THIS TIME
When you are staying on site, our security barriers are open from 06:30 until midnight. Outside of these hours, you can park in the visitors’ car park and walk to your pitch.
Are your facilities open all year?
Some of the site’s facilities, such as the outdoor swimming pool and Stable Bar and restaurant close over the quieter months, or operate with reduced hours, as does Royal Buses service to St Ives.
We endeavour to ensure that the swimming pool and Stable Bar are open from the end of May to mid-September.
Please contact reception for more details.
The touring park and its facilities are closed from November to the end of March.
Are there any restrictions on what we can bring?
As from 2016, gazebos, events shelters or day tents aren’t allowed on pitches. For an extra charge, you may pitch a child’s tent alongside the main unit. Barbecues are permitted provided they don’t scorch the grass (we can provide bricks) and please, no campfires or generators.
We do not allow skateboards, segways or motorised scooters on site.
To help preserve the dark sky and avoid disturbance to fellow guests, we request that lighting on and around tents, caravans and motorhomes is kept to a minimum. This means that from 2021, we will no longer allow guests to display illuminated flag poles.
Are there any other onsite rules we need to be aware of?
Polmanter is a lovely friendly site, and we ask all our guests to be polite and considerate towards staff and fellow visitors.
Please supervise your children, and keep dogs on leads in the main campsite. We encourage cycling, but please ride around the site with care; and ensure helmets are worn, and lights are used at night.
We don’t allow skateboards, segways or motorised/electric scooters on site (you’ll understand why when you see the gradients and narrow lanes around here!).
Please always be conscious of other guests, and restrict ball games to the sports field. The Highway Code still applies inside the campsite, and the speed limit is 5mph.
Please don’t bring commercial vehicles onto the site. If you need to carry out a repair, please don’t do so on your pitch as it can disturb other guests. Please let us know at Reception if you have a mechanical problem, and we’ll help you out.
You’re responsible for making sure there’s no underage drinking in your group, and we ask teenagers not to roam the park in groups after 10pm (or earlier if they are causing a disturbance to other guests).
Do you accept groups?
If you wish to make a group booking, please phone us to discuss your particular group and requirements. Because we’re a family site, we don’t take large group bookings, as these can be a bit noisy and disruptive late at night. The maximum group size for any pitch is six people.
Do you have any noise curfews?
We ask that all guests keep undue noise or disturbance to fellow guests to a minimum, particularly after 10pm and before 8am. Our day staff and the night warden team help to monitor this, to reduce the risk of disturbing your sleep after a busy day in the fresh Cornish air!
Can I pay for my holiday online or pay in instalments?
Its quick and easy to make payments online, through our payment portal here.
Your full balance is required 6 weeks in advance of your arrival, but you can make full or part payments at any time before this.
What happens if we need to cancel our booking?
We appreciate that things can change and sometimes people need to postpone or cancel their holidays. Please let us know in writing as soon as you can (including by email). If you give more than 43 days notice, the cancellation charge is the value of the deposit only. If you give less than 42 days notice, the cancellation charge is the full cost of the holiday. If you have to leave early, we don’t give part-refunds (unless it’s because of a breach of obligation on our part). We recommend that you take out your own holiday insurance to cover any costs should you need to cancel. If for any reason we need to cancel your holiday, you’ll receive a full refund.
We have friends visiting us for the day. Can they park at Polmanter?
Your friends are very welcome! Please ask your visitors to report to Reception when they arrive, and they’ll be directed to our visitors’ car park. This car park can be used whilst visitors are on site, but unfortunately cannot be used to leave the vehicle whilst you and your visitors our off site, as spaces are limited.
We allow on site visitors for up to four hours (all parking at vehicle owner’s risk). Day visitors can’t use the park’s leisure facilities (such as the pool, playgrounds and tennis courts) as our insurance doesn’t cover this. They’re welcome to chill out on your pitch, or join you for a meal or drink in the bar.
Can we simply turn up at Polmanter, or do we need to book?
We really recommend booking in advance, and the peak summer months can be booked up to a year ahead. At quieter times of year, it’s still worth ringing ahead to see what’s available. Even in the busier months, it’s always worth a last-minute check, as we may have a few pitches left or have had a cancellation… Booking a pitch at Polmanter is really simple – have a look at our interactive map to see the pitches and their views, then simply complete the booking online, or phone/email us if you prefer. Our office is open 9am-6pm during April – October, with additional hours in the summer months, and 9am-5pm, Monday – Friday, during the winter.
What’s our holiday contract with Polmanter?
Once you’ve booked, and we’ve issued the conformation form, we’ve entered into a contract together. Your contract is with Polmanter Touring Park, Halsetown, St Ives, Cornwall TR26 3LX. The person in your group who made the booking is responsible for your side of the contract, and so must be over 18. After you’ve booked and paid a non-refundable deposit of £50 per week (or part week) we won’t change the price of your holiday unless the rate of VAT changes (all our prices include VAT). The balance of the price of your holiday must be paid at least 42 days (6 weeks) before the start date. If the balance isn’t paid in time, then we are entitled to cancel the holiday and retain your deposit. Holidays can’t be transferred to another person or another year. Please check your confirmation details as soon as you get them, and please let us know within seven days if anything needs amending (or let us know within 24 hours if you’re due to join us within two weeks). By entering into this contract, guests are agreeing to not commit any criminal offence, commit any acts of vandalism or nuisance, and not carry out any trade or business at Polmanter. We can ask guests to leave the park if they contravene our terms and conditions or upset any other guests (with no refund or reimbursement of any extra costs). The information you give us on the booking form will be stored electronically by us for administrative purposes, and we won’t pass it on to any third parties. The terms of the contract don’t affect your statutory rights.
What do I do if I need to raise any concerns?
We’re here to help, and naturally if you have any concerns, we want to know so we can address them speedily. Please tell Reception or the night warden as soon as you can. If you want to raise a concern after you’ve left, please email or write to us within 28 days.