Our Touring Holiday Protection Plan

We understand how disappointing it is to have to cancel a long awaited holiday. For peace of mind, we have developed this holiday protection plan.

With a one-off payment to us at the time of booking or before payment of your balance, you can reduce your losses in the event of unforeseen circumstances requiring cancellation of your holiday.

N.B. Our standard Terms and Conditions offer protection in the event of COVID-19 legal restrictions preventing you from travelling, or us from offering you your booked holiday e.g. national or local ‘lockdown’.

We are pleased to introduce our Holiday Protection Plan, which offers the reassurance of knowing that your holiday is protected

(1) should you or a named member of your party experience:

  • sickness preventing travel – including illness or the requirement to self isolate due to Coronavirus;
  • redundancy;
  • jury service;
  • or death of a member of the party or an immediate relative*.

*spouse, parent, child, or sibling of you of a named person in your party.

You will only be eligible for payment under the Holiday Protection Plan if these circumstances arose after the date you purchased the protection and affect your ability to take your holiday.

Or:

(2) you need to cancel your holiday for another reason.

 

This scheme must be taken out at the time of booking or prior to payment of your holiday balance, and may only be applied to Touring and Camping holiday bookings.

If you have an existing booking, and wish to add the Holiday Protection Plan, you can click here to log in to our Guest Area.

The plan covers individuals named on your booking at the time it is purchased.

Cost: £2.50 per pitch, per night.

 

In the unfortunate circumstance that you need to use our Protection Plan due to the reasons detailed in (1) above, please contact us as soon as possible. On receipt of satisfactory evidence of the reason for cancellation including Doctors certificate, formal notification of redundancy or jury service, death certificate, COVID-19 test result or evidence of requirement to self-isolate, we will issue a credit note or process a refund of the following sum within 10 working days:

·       28 days or more before the holiday start date – Full refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       8-27 days before the holiday start date – 80% refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       7 days or less before the holiday start date – 60% refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       Cancellation as a result of infection or the requirement to self-isolate due to Coronavirus up to the holiday start date – Full refund of all monies paid after deduction of the Holiday Protection Plan payment.

 

(2) If you are cancelling for any other reason and you have taken our Holiday Protection Plan, please contact us as soon as possible, and we will issue a credit note or process a refund of the following sum within 10 working days:

·       43 days or more before the holiday start date: Full refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       28-42 days before the holiday start date – 70% refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       15-27 days before the holiday start date – 50% refund of all monies paid after deduction of the Holiday Protection Plan payment.

·       14 days or less before the holiday start date – 40% refund of all monies paid after deduction of the Holiday Protection Plan payment.

Please note:

  • Our Holiday Protection Plan covers you until you arrive on site, after which refunds cannot be given if, for any reason, you decide to leave early.
  • The Holiday Protection Plan will not cover you for losses incurred other than those sums paid to Polmanter Limited.

You may wish to take out your own holiday insurance to cover this.

Does this plan replace travel insurance?

Our Holiday Protection Plan is not a travel insurance policy, and in some situations, travel insurance may be able to provide you with a higher level of cover.

We advise that you consider travel insurance as an alternative, or in addition if you require more comprehensive cover.

Who does the plan cover?

The plan covers individuals named on your booking at the time the plan is purchased.

When can I purchase the plan?

You can pay the fee at the time of booking or when you pay your balance.

The plan cannot be added after payment of your balance.

What cover does the plan provide regarding Coronavirus?

Our standard Terms and Conditions will provide a refund (minus Direct Costs) in the event of legal restrictions preventing you from travelling, or us from offering you your booked holiday – i.e. National ‘lockdown’, or Tier restrictions which prevent travel by law.

The plan provides additional protection in the event that you or a member of your party tests positive for Coronavirus or is formally required to self isolate, due to contact with a confirmed case of Coronavirus before your arrival.

COVID is now a known risk and it is possible for you to insure your holiday against it. If you do not take out our Holiday Protection Plan we strongly recommend that you seek insurance with COVID cover to reimburse you in the event that you or one of your party becomes ill or is required to self-isolate due to Coronavirus, as you must not proceed with your holiday in these circumstances, and we will not provide a refund.

I already have a booking, can I add the Holiday Protection Plan cover?

Yes, you can add the HPP at any time until your balance payment is made (42 days before arrival).

To add the Holiday Protection Plan:

  • Click here to log in to our Guest Area.
  • Click ‘View Booking’, and select ‘Update Guest Details’ from the checklist on the right hand side of your Booking Summary to check or amend the details of the individuals to be covered.
  • Then select ‘Add Extras’ from the same checklist.
  • You will find the Holiday Protection Plan within the options listed, and may make payment with a credit/debit card at checkout to purchase this.

Will the plan provide a refund if I have to leave early?

No. Our Holiday Protection Plan covers you until you arrive on site, after which refunds cannot be given if, for any reason, you decide to leave early.

You may wish to take out your own holiday insurance to cover this.

What are your standard cancellation terms?

Our standard cancellation charges are:

  • More than 43 days (6 weeks): value of deposit
  • 42 days and under: 100% of total holiday cost.

The exception to this, is the event that COVID-19 travel restrictions legally prevent you from travelling or us from providing holidays. In this instance a full credit or refund, minus Direct Costs, would be issued.

We therefore strongly recommend taking out your own holiday insurance including cover for COVID-19 related illness if you do not choose to take out the Holiday Protection Plan.