Online Customer Portal: a guide to logging in, resetting your password and using credit towards future bookings

24th June 2021

A guide to logging into the Online Customer Portal to view your account and use existing credit towards a future booking.


If you have any further questions, don’t hesitate to contact our Reception team by emailing [email protected] or calling 01736 795640.

Login to the Online Guest Portal

1) Click on ‘My Account’, located at the top right of the Polmanter website’s homepage.

2) Enter your login details requested (email/or booking reference and password).

3) This will then give you access to your online account to view your customer details, upcoming bookings, make payments and to check the value of any credit you may have. In the instance below, this customer has no upcoming bookings but holds £45 credit, which can be put towards a future booking.

Create a password to log in for the first time/ reset your password

1) Enter your email address and then click on the ‘Forgotten your password or not logged in before’ button.

2) This will trigger an email to your inbox titled ‘Polmanter Touring Park Password Token’. Check your ‘Junk’ box if it doesn’t appear in your inbox. This will give you a token number to enter into the following page online;

Please note, tokens are only valid for 15 minutes so you will need to complete this process within that allotted time. If you exceed the time limit, please request a new token to start again.

Complete the rest of the boxes, including a new password which must be at least 8 characters long and contain an upper case letter, a lower case letter and a special character such as an exclamation mark (!) or question mark (?).

This will then log you into your account.

Use your credit towards a future booking

Once you’ve logged into your online customer account and checked your credit amount, you can use this towards a future booking.

To do this, start a booking as normal – either using the booking form on the website or in the interactive map.

After selecting your pitch type and dates, proceed to ‘book now’ and you will see a similar screen to below. Click ‘Login’ at the top of the page and this will transfer your customer details across to the booking.

Continue with the booking process and when you come to make payment, any credit will automatically be applied to the deposit payment. This will be confirmed via email after making the booking, and can also be viewed on your account in the Online Customer Portal.

If your credit value is below the deposit amount, you’ll be asked to pay the difference, as shown below.

If your deposit is £50 but you have £90 credit for example, we will continue to hold the £40 credit on your account until its expiry date.

Please note, from 1st July 2021 onwards bookings will require a £50 deposit per week or part week.

If you have any further questions, don’t hesitate to contact our Reception team by emailing [email protected] or calling 01736 795640.