Coronavirus and Polmanter…
28th August 2020
Feel free to scroll through our blog below and also visit our Coronavirus FAQs to get up to speed on the latest information.
Update: 28th August 2020
Well, we’re delighted to say that we’re still here, we’re still open, and we’re still smiling!
It has been lovely to welcome guests, old and new, to the park for the last few weeks, and to have had such great feedback about how systems are working on site!
Following the last government update, face masks are also now required in amenity blocks until you are in a cubicle, and we’re grateful for everyone’s co-operation with this so far.
Update: 4th August 2020
Who agrees you can’t beat a refreshing, cold pint of Korev on a sunny Cornish day?!?
Thankfully now that bars and restaurants are open again, our very own Stable Bar is able to keep our guests fed and watered during their stay. Initially we were offering takeaway only, but having reviewed the advice, we’re now confident and happy to offer a safe ‘dine in’ option too. This is available in the conservatory, with a reduced number of tables to comply with government guidance, and within our outdoor seating area. Booking is required for indoors (unless there happens to be a spare table when you arrive), whereas outside is a first come first served basis. We must say, it’s lovely to see guests enjoying our delicious home-cooked meals in these comfortable surroundings again!
We’ve also decided to sign up to the Government’s Eat Out to Help Out Scheme, which kicked off yesterday. This enables guests to get 50% off food and soft drinks up to a maximum of £10 per person on Monday – Wednesdays throughout August.
For those that are still a bit cautious about dining in, the takeaway service is proving very popular and a great way to get out of the washing up duties!
Update: 27th July 2020
Three weeks in now and we’re as busy as ever! Officially, the school term is over for most which means we’ll be welcoming lots of families to the site over the next 6 weeks.
So, it’s no surprise that news of the swimming pool opening again has gone down a storm. You’ll now find a dedicated team of pool attendants stationed poolside between 10am – 6pm to manage swimmer numbers and keep the area sanitised. During busier times, we’re currently using a band system to ensure all our guests get fair access to the pool, which may mean shorter swim sessions. If that’s the case when you turn up for your dip, we advise considering a few visits to the pool at quieter times.
This approach has been working well so far but we appreciate this is probably the trickiest facility to manage with COVID-19 precautions and guests’ expectations. It’s all about striking the right balance that allows everyone to enjoy the pool whilst adhering to the Government guidelines – so work with us on this one!
Overall, we’re happy with how our COVID-19 safety precautions are operating across the site and have received many reassurances from guests following their visits. This feedback is invaluable to us and really does give the team a morale boost following all the extra effort put in to ensure a safe and enjoyable stay for everyone.
“We were one of the first tourers to arrive after lockdown and what a lovely welcome we received from the team. The site is spotless and the pitches are a very generous size. Lovely to see even our fur babies were catered for with poo bags left at the side of bins for those that are caught short, a dog wash and plenty of dog walks on and off the lead. We are definitely returning in the near future. Thank you for making my much needed break so great after working non-stop through this Covid pandemic 😎”
Travelled from Essex
“I was a bit apprehensive of the current Covid -19 situation but after being at Polmanter and seeing the precautions that were in place on the site, I would recommend this place to everyone. The staff have gone above and beyond to make this a safe environment for us all to enjoy our holidays. There is hand sanitiser in place before entering the toilets, showers, shop and the restaurant, with the one-way systems working well. The staff are continuously cleaning and sanitising all touch points. This is a huge task and they are still friendly and helpful at all times. Well a huge thank you to all the staff at Polmanter for giving me a lovely, beautiful, safe holiday in these unsettled times.”
Travelled from Newcastle upon Tyne
“As can be expected, we were not sure how comfortable we’d feel after having been at home for months. But, as soon as we arrived, we felt very comfortable being there! As usual, the site and ablution facilities were spotless and we appreciated the provision of sanitiser wipes at the facilities – hand sanitiser even by the dog waste bins! We mostly used our bathroom facilities in the caravan but when we had to visit the communal facilities it never felt unsafe! We hardly ever saw anyone there.
“We also liked the take away facilities at the Stable Bar! Ordering online was easy, the food was ready at the requested time, it was tasty and the service was friendly and excellent!
“Well done on what you have put in place to make people feel welcome and safe! We are booked to come again in September and we are already looking forward to our visit.”
Travelled from Wiltshire
“Just wanted to thank you and congratulate you on the precautionary measures you have put in place. When the government said they were allowing campsites to reopen, Polmanter was first on our list as we thought your site is always immaculate even in the height of season so we knew the cleanliness would be top quality and felt assured we would be as safe as we could be and you didn’t disappoint.”
Travelled from Caerffili
“I wanted to let you know what a wonderful time we had at Polmanter on our recent stay. We only got our motorhome just a few weeks before the start of lockdown, so our trip to Cornwall was our first outing in it. Your facilities are spotless. We made regular use of the baby bathroom for our 17 month old, it was immaculate every time we used it. We got takeaway food from the restaurant on two occasions, ordering online and collecting was so easy and the food was fantastic quality and value. The team on reception were so friendly and helpful, they’re doing an amazing job.”
Travelled from Shropshire
Update: 8th of July 2020
Well, we’re open at last!!
So wonderful to see tents, caravans and smiling guests on site again.
Its been a whirlwind few days making sure all the new systems for social distancing were clearly explained and working well, but its all been worth it!
Fantastic to see children playing on the new play equipment, and serve guests from the new bar.
And true to form for the great British weather, guests have also made good use of the new bus shelter on a couple of windier days!
Some of you may have spotted us on Sky News on Saturday, when they joined us for the morning too…!
The town council has shared a leaflet – Staying safe in St Ives – with information about the measures taken in the town…
Update: 27th of June 2020
Wow! We’ve been run off our feet the last few days, doing our best to respond to queries from our existing guests, and hundreds of potential new customers!
A few questions have come up time and again, so we’ve put them on a dedicated page of Coronavirus FAQs. If there’s anything else you need to know, please drop us an email on email@example.com and we’ll do our best to answer ASAP.
We’re still busily getting everything ready, and on track to welcome our first guests in 9 months on the 4th of July, and will be in touch with July guests shortly to request balance payments.
Got our certification yesterday to confirm we’re ‘Good to Go’ as well!
Update: 23rd of June 2020
What a rollercoaster of emotions we’ve had the last few days!! – Things were looking a little uncertain for camping holidays over the weekend, but thankfully due to support from our local MP and tourism leaders, we are delighted to confirm that the government have today announced that holidays, including camping, can resume in England from the 4th of July, and that shared facilities can be used as long as they’re kept ‘clean’!
Now, regular guests will know we already aspire to better than ‘clean’, but we’ve also got plans and protocols in place to ensure that shared facilities are even more sparkling than ever!
We’ve scheduled additional rounds of disinfection of ‘frequently touched surfaces’, in addition to our routine cleans that already occur day and night.
We have been preparing for take-away only in the Stable Bar and Restaurant, and despite the reduced social distancing requirements announced today, we have decided to stick with this, at least for the time being – we’re not entirely confident that it is safe to congregate in large numbers indoors for prolonged periods, so we’re working instead on a really efficient food and drink take-away service, that we hope you’ll enjoy and find convenient.
Our site shop will also be open for the usual essentials such as bread, milk, and other groceries, plus our favourite Cornish treats.
Unfortunately it has been confirmed that ‘close-contact’, indoor facilities must remain closed, so we will not be opening the indoor soft play area, or Escape spa treatment rooms for the rest of the season.
We are delighted however, that we will be able to welcome children to our outdoor play areas – including the new equipment that we positioned this very morning – and that guests can also use the tennis courts (though you are still encouraged to bring your own rackets and balls), and putting green.
We are chasing further clarity on the swimming pool – we have our fingers crossed that it will come under the umbrella of low risk facilities that can open safely, and it is just indoor swimming pools that need to remain closed, but we have not been given a definite answer on that just yet.
Royal Buses still intend to run their regular service to and from St Ives, and local taxi firms have also taken measures to promote guests safety, including installation of partitions between guests and drivers.
We are already accepting bookings online at for caravans and motorhomes, we have asked our IT team to flick the switch to add the ability for tents to book again too, which will hopefully come back on line later today.
Availability is narrow, so getting 2 or more pitches side-by-side will be tricky just now, but if you are visiting with friends/family and would like to try to find pitches near each other, then you may find our map-based availability search helpful.
Balance payments – we will be in touch very soon with guests booked to join us in July, to request payment of your remaining balance.
If you have decided not to join us this year, please let us know asap, so that we can arrange a credit note for your deposit, and offer your pitch to another potential guest.
The team are in the office, dealing with enquiries, so if you need some extra help, get in touch, and we’ll get back to you as soon as possible!
Looking forward to seeing you soon!
Becki, Phill and the Polmanter team
Update: 20th June 2020
Well, what a frustrating few days we’ve had!!!
‘Early June’ for government guidance around safely welcoming guests, turned into ’15th of June’, then ’18th of June’, but now its the 20th of June, and still we’re in limbo!
From the hints being dropped, we’re feeling increasingly confident that we will be able to open on the 4th of July, but we’re wanting to wait for the nod to say that we really are ‘at the front of the queue’ for the reopening of hospitality businesses before we start asking for balance payments!
We’re working on setting out processes for ‘the new normal’ at Polmanter for 2020, to help keep guests, staff and the local community as safe as possible. We’re pretty sure that we’re on the right track, but we can’t finalise them till we receive the government guidelines, so if anyone has a hotline to Boris, please tell him to hurry up!
There appears to be a small chance that they will initially prevent communal facilities such as amenity blocks from opening, so for now, we’re only accepting new bookings from guests with their own toilet/shower facilities on board.
We’ll need to make some adjustments to the way that our facilities are used, but we hope that you will still be able to have a fantastic stay with us.
On a cheerier note, even if its going to have to be a take-out service instead, we’re really excited to be getting the new kitchen staff team together and putting the final touches on the new bar….
Hopefully speak soon…
Becki and Phill
Update: 14th June 2020
So, its still a waiting game here!!
We have been eagerly awaiting updated government guidance regarding the procedures and restrictions that will be required before we can open, and whether the provisional date of 4th July for hospitality businesses to open will still apply.
Without wishing to jinx things, this is looking promising, and so we are working hard behind the scenes to bring staff back from furlough, employ our new seasonal staff team, and get the risk assessments and procedures in place to help ensure that you can visit us safely this summer.
As soon as we have confirmation about our opening date, we will be in touch with guests booked to stay with us this summer to advise on any restrictions that may apply to facilities, and when balance payments are required.
We already know that the spa treatment rooms and indoor soft play will be unable to operate for the forseeable future. Swimming pools and outdoor play areas are also currently not able to be used due to government legislation, so we are uncertain if we’ll be able to offer these – we are however working on processes to enable guests to access these facilities with Coronavirus in mind, so that we’ll be ready to open them as soon as the government deem it safe to do so.
It is doubly frustrating, as we welcomed a delivery of new play equipment for our younger visitors this week, and as parents, we recognise the potential frustration of having facilities where kids can look but not touch!! But its also really important to us to keep our visitors, young and old, as safe as we can, so we’ll stick to the guidance as it evolves.
We expect that core amenities such as toilet and shower facilities, our shop and reception and food and drink sales will be permitted – They will however, look a little different, with solutions for socially distant check-in, one-way system in the shop, and take-away food and drink service for the Stable Bar, all in development as I speak!
We are fortunate that a stay at Polmanter can very easily be ‘socially distanced’, with no need for prolonged close contact with other guests or staff, but our team will still be on hand, keen to welcome you and help ensure that you enjoy your visit to St Ives, even in these unusual times!
Local restaurants and shops are all working hard on their safe continued operation too, and the town council is developing plans to facilitate social distancing, including a proposed pedestrian-only zone in the centre of the town from 10am-4pm daily.
Royal Buses still intend to run a regular shuttle service to and from the town from the site, but they will need to restrict numbers of occupants, and face coverings will be required for all passengers, to meet with government legislation for safe operation.
As a family, we’ve always enjoyed walking down to St Ives, and using the bus or taxi to get home again, but during lockdown, we’ve started walking or cycling back too, and we’ve been pleasantly surprised that the route is *nearly* as pleasant on the way back!!
Local taxi firms are also following guidance around having partitions between driver and passengers, cleaning between occupants, and facilitating card payments, to protect visitors who need to use their services.
We’re informed that we should have more clarity on the 18th of June, and once we have this, we’ll be able to update you all further.
Thanks again for your patience and the lovely supportive messages we’ve been receiving, it’s made a tough time a lot easier!
Keep safe, and hope to see you soon,
Becki, Phill and the (growing!) Polmanter team
Update: 20th of May 2020
Well, its still very surreal here at Polmanter!
We should have been open for over 6 weeks, and have had almost uninterrupted blue skies throughout. We ought to be preparing for one of our busiest weekends of the year, welcoming over 150 families for the Whitsun half term week.
Sadly, it remains necessary for everyone to follow government guidance and stay at home, so its incredibly quiet here!
One of the unexpected benefits of this is that we’ve seen local wildlife enjoying the park instead, with foxes, rabbits and birds enjoying the park in your absence! An incredibly special visitor was also spotted a couple of weeks ago, when a deer took a wander through Rosewall camping field!
Aside from wildlife spotting, we’ve been working hard on getting in touch with all of our 2020 guests. Sadly, so far, over 1,200 bookings have been affected by Coronavirus, so its not been an easy task, but following the most recent government ‘roadmap’, indicating that hospitality and tourism may return from the 4th of July, we have emailed everyone booked with us up to that date to help arrange cancellation or postponement.
If you are due to visit us before the 4th of July and have not heard from us yet, please drop us an email on firstname.lastname@example.org to make sure we have an up to date email address / contact number for you.
We have been delighted to welcome Rhea back from furlough this week, to help with this huge task, and help us to prepare for reopening.
For guests who are due to stay with us from July onwards, you’ll have had an email confirming that we will NOT be requesting balance payments 6 weeks in advance as usual, and instead, will be in touch once it becomes more certain that your holiday can go ahead.
We’re busily working out how we can most safely welcome guests once travel is allowed, and we can confirm with regret that Escape spa will not open for the 2020 season. We will be guided by government advice about the availability and safe operation of other communal facilities.
If you are booked to stay with us during the forthcoming season, but for health or personal reasons you do not feel able to continue with your planned stay, we’re happy to allow you to use your deposit towards a holiday with us later this year or next without a fee to postpone your booking or issue a credit note.
We’re also working hard to ensure guests booked with us for 2020, who’ve experienced this uncertainty over their holiday, get the small perk of priority booking for the same week(s) next year, on the same pitch wherever possible, without any increase in tariff or admin fees.
Once we’ve conquered that task, we’re hoping to get general 2021 bookings open – We’ve got our fingers crossed that we can make that happen a little earlier than our usual 1st of July date, so everyone can get their next Polmanter holiday in the diary to look forward to.
We hope you’re all muddling along in these strange times, and want to say a huge thankyou for your patience, kindness, and supportive messages, its made a huge difference, and an even bigger thankyou to our NHS and other keyworker guests, who are supporting our public services with such dedication right now.
With best wishes,
Becki, Phill, Kerenza, William and the Polmanter team.
Update: 10th of May 2020
In light of the Prime Minister’s latest briefing, we recognise that it seems possible that we will be unable to welcome guests to Polmanter before July at the earliest.
We understand that there will be more details to follow in the coming days, and we will watch these closely.
For guests due to stay with us in dates that may now fall within the travel restricted period, we will be in touch as soon as the situation is clarified with information regarding cancellations and opportunities to rebook for later in 2020, or in 2021.
For holidays already booked for later in 2020, we will not be requesting balance payments unless it seems likely that government restrictions will allow the holiday to proceed.
Update: 17th of April 2020
We have extended the closure of Polmanter Touring Park in response to the government announcement, to the 16th of May. We have emailed the affected guests, and will be contacting guests with stays in later May and June over the next couple of days.
22nd of March 2020
Dear friends and valued guests,
It is with regret that we must confirm that we have postponed opening for the 2020 season at Polmanter Touring Park.
It feels incredible to be writing this, as our family have been welcoming campers to Polmanter for over 50 years, and Dad (John) cannot recall ever having to close for even a single day.
Having enjoyed the opportunity to work part time alongside Phillip on the holiday park in recent years, I will now be free to to increase my hours in frontline NHS care as a Doctor.
The rest of the team will be able to take the necessary measures to protect the health of themselves and their families, and contribute towards the effort that we must now all take as a nation, to reduce the rate of spread among our community.
At present, we’ve postponed opening the site until the 1st of May, and have made contact with guests booked for April by email.
We do however recognise what a great challenge we are all facing with this virus, and know that it is unclear when we will be able to start to look towards opening.
We have closed to new bookings for May too at this point, but we will continue to follow government advice and take things one day at a time with regards to when we may be able to consider re-opening, and will share further updates hare at www.polmanter.com.
We will be in contact with guests booked to stay with us from May onwards as soon as possible, and we are grateful for the patience you have all shown to us so far!
If you have an urgent query, please email us on email@example.com and we’ll reply as soon as possible.
We have not taken this decision lightly, and the team are so disappointed not to be making final preparations for reopening in 2 weeks, but we felt it was our obligation to do so, following the government advice against non-essential travel, including holidays; and especially with the awareness we have over the stresses that peak holiday visitor numbers have on our local NHS services.
As always, the team have been working so hard preparing for the season ahead, and we were looking forward to serving drinks across the new bar, seeing children enjoy new under 5’s play equipment, and perhaps welcome some of you to our luxurious new holiday home, complete with outdoor hot tub!
We wish you all the best at this concerning time, and urge you to join us in following the strictest interpretation of the government guidance around self-isolation as closely as possible in the coming weeks, to help turn the tide, support our incredible NHS, and be able to look forward to brighter times ahead.
Best wishes, from Becki, Phill, and the Polmanter team
Update: 22/03/20: We’ve had messages asking for a peek at what we’ve been up to, so I’ve added some snaps below. We hope it won’t be too long before you can safely come and see for yourselves!
The new bar in The Stable Bar – almost there!
The garden of our new 2-bedroom holiday cottage at the entrance of the site. A work in progress, which has now ground to a halt, but we hope it won’t be too long before we can get back to wrapping up this huge winter renovation project and welcome our first guests.