Coronavirus Frequently Asked Questions
What will a holiday at Polmanter be like in 2022?
We know that holidays were significantly impacted by Coronavirus in 2020 and 2021, but we hope that 2022 will feel a lot more like normal.
We will keep precautions under regular review, but can reassure you that we will keep the safety of guests and staff at the heart of our decisions throughout the season.
We will keep our Coronavirus blog page updated with any updates, and we have introduced our Holiday Protection Plan for touring holidays, which can be added at or before the time of payment of your balance to protect your holiday against the event that Coronavirus illness or self-isolation unexpectedly affects your ability to take your holiday.
Here are our replies to the questions we’ve been asked most frequently so far – we’ve answered to the best of our knowledge as the guidance currently stands. We will keep updating, and adding information as we go along, and we won’t restrict facilities further than summarised below unless there’s a compelling reason to do so.
If there’s something else you need to know, drop us an email, FB message, or give us a call and we’ll do our best to answer.
What are your COVID-19 cancellation policies?
Please see our Touring and Self-Catering Terms and Conditions for full details, however, in summary:
If you, or we, are in ‘Lockdown’ legally prevented from holidaying, then we will arrange a full credit or a refund minus Direct costs (£15 for deposit only, £25 where deposit and balance need refunding).
We strongly recommend that you take out Travel Insurance, (or our Holiday Protection Plan if you are a campsite guest) to cover your holiday in the event of COVID-19 illness or self isolation, as we will not provide a refund in these circumstances.
What can you tell us about the facilities that will be available this summer?
Over the last two years, we were relieved to be able to open shared facilities as long as they’re kept ‘clean’!
Regular guests will know we already aspire to better than ‘clean’, and we also had plans and protocols in place to ensure that shared facilities are even more sparkling than ever.
For 2022, we are pretty-much back to normal, but we do have reminders in shared spaces to be respectful of others and give each other space where possible, and guests are welcome to wear masks if they wish to do so. Sanitising wipes also remain available to guests in the amenity blocks in addition to our regular, thorough cleaning and sanitisation.
Will amenity blocks be open?
Our amenity blocks are now fully open – including toilets, showers, family rooms, baby bathrooms and dishwashing facilities.
Dishwashing facilities are also open, however we have also installed hot taps just outside the dishwashing rooms at each amenity block, for guests who prefer to fill a bowl and wash up back at their own pitch, rather than use the shared dishwashing rooms.
What precautions are you taking in shared shower/toilet blocks?
Previous visitors to Polmanter will know, that in our main amenity blocks there are 2 large rooms one for the ladies and one for gentlemen. These rooms contain toilet and shower cubicles, hand basins, (and urinals in the gents!).
These cubicles have tall partitions screening between each space, and to cope with the shower steam, we have air extraction above the cubicles, drawing air up and out of the building, which provides ventilation and risk reduction from the point of view of Coronavirus.
We also have an accessible shower room in each block, as well as individual rooms with a toilet/shower/sink, and baby bathrooms. These are useful for families, but also for those who wish to be more cautious and reduce use of shared spaces – in Consols amenity block, these rooms can be accessed from outside, without even having to use a shared access corridor.
We already have full time cleaning staff – day and night – as it has always been important, when protecting guests from other potential contagious conditions, to clean often and thoroughly, but they have taken additional training around Coronavirus, and will continue to pay attention to frequently touched surfaces, such as door handles, taps etc.
We will be using our usual cleaning products, alongside virucidal wipes and Stabilised Aqueous Ozone (SAO), which offers a highly effective, safe and environmentally friendly cleaning solution, without the use of toxic chemicals! Both are tested to the EN 14476 standard recommended in official guidance.
Hair-dryers and hand dryers have been explored in the guidance, and we have been advised that hand dryers may continue to be used in shared and public toilet facilities.
We provide hand soap, alcohol hand sanitiser and sanitising wipes for guests to help keep themselves safe whilst using the facility.
What is Tersano SAO?
One of our key sanitisation products is Tersano Stabilised Aqueous Ozone (SAO).
SAO is used around the world in healthcare, food service, education and more, to sanitise surfaces, with no toxins, carcinogens, or chemical residue.
We use a 2-stage process, first cleaning the surface, with SAO or a detergent, followed by the second stage of sanitisation with SAO.
Tersano SAO kills viruses and bacteria, and meets the EN 14476 testing standard required when choosing a product that is effective against Coronavirus. It is most effective when in contact with the surface for 60 seconds.
You may see our staff using spray bottles / misting devices to help deliver the sanitiser, and they may leave the SAO to air dry, rather than wiping off.
SAO is harmless to humans, and only water and oxygen remains after sanitisation.
Will reception be open?
Yes, our team will be in reception as usual.
The team are also able to answer queries by email, phone, and FB messenger if you prefer.
Will the shop be open?
Yes, the site shop will be open. We recognise that the local supermarkets may be busy, and we’ll do our best to keep stocked with all the essentials you may need.
Masks may be worn if you prefer.
Will the swimming pool be open?
Yes, the swimming pool will be open until Sunday 18th of September.
As an outdoor facility, (and with Coronaviruses unable to survive in chlorinated water), we are no longer required to limit swimmer numbers, but if you’d prefer a quieter dip, we usually find 9am-1pm less popular vs 2-6pm.
Swimmer numbers will continue to be monitored from a wider safety point of view, and we may still ask people to limit the duration of their visit at busy times.
Please read and adhere to the swimming pool rules before use, including supervision at all times of children under the age of 16 by an adult (0ver 18).
Will the Stable Bar and Restaurant be open?
Yes! We hope to be able to offer dining in and takeaway at The Stable Bar
We have returned to no longer taking advance bookings, and orders are taken at the bar to dine in or for takeaway.
We’re pleased to bring back some of our usual entertainment again this year, and where possible, the weekly timetable will include Liz’s Quizzes on a Tuesday, Bingo on a Thursday, and live music on a Friday.
Will the bus service to St Ives be available?
Will the children's play areas be open?
Yes, our outdoor play areas are open from 9am-9pm.
The indoor play area is open from 9.30am – 9pm for children aged 12 and under. Socks must be worn. Adult supervision is essential at all times, and we would ask that you and your children wash your hands, or use the sanitiser provided, before and after play.
Will the games room be open?
The games room will be open from 9.30am – 10pm, alongside the change machine.
Will the tennis courts be open?
Yes, the tennis courts will be available to book.
Rackets and balls are available to hire, but you may also bring your own.
Will the putting green be open?
Will the spa treatment rooms be open?
Unfortunately, beauty and massage treatment facilities such as Escape are temporarily closed.
Our reception team can provide recommendations for alternative local facilities.
Will the laundry room be open?
Yes, the laundry room is open.
Will dishwashing facilities be open?
Yes, our dishwashing rooms at each amenity block are open. These will be cleaned regularly.
We have installed hot taps just outside the dishwashing rooms at each amenity block last year, for guests who preferred to fill a bowl and wash up back at their own pitch, rather than use the shared dishwashing rooms, so these may be helpful again this season!
Will chemical toilet disposal facilities be available?
Yes, chemical toilet disposal facilities are available, and are for the use of a single household at a time.
These rooms also have hand washing facilities for your use, and are cleaned regularly.
What facilities will be closed this summer?
We anticipate that the Escape spa treatment rooms may remain closed for part or all of the 2022 season, but hope that the remainder of our facilities should be able to remain open through the consideration and co-operation of our guests, and continued efforts of our staff.
If you have any specific queries or concerns, please feel free to email us on firstname.lastname@example.org or call 01736 795640